1. live chat or call us to tell us the problem.
2. send us picture if we ask.
3. ship to 129-09 26th Ave #202 College Point, NY 11354
4. live chat or call us to tell us the tracking number.
5. When we recive the damaged product, we will give you refund or deliver to you a replacement.
2.How to ship the products back for refund or exchange?
1. ship by yourself.
gte lcd address and select the ship method
b. package it and shipped it.
2. go to usps/ups to ship it.
3.If you have any more questions you can ask in livechat (bottom right corner of website).